SHIPPING & RETURNS
Shipping Information
Processing Time:
All orders are carefully inspected and crafted with precision. Please allow 1-3 business days for order processing before shipment.
Shipping Methods & Delivery Times:
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Standard Shipping: Delivered within 5-7 business days after processing.
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Express Shipping: Available at checkout for faster delivery, typically within 2-3 business days.
Shipping Costs:
Shipping fees are calculated at checkout based on your location and chosen shipping method.
Tracking:
Once your order ships, you will receive a confirmation email with tracking details so you can monitor your package in real-time.
International Shipping:
We proudly offer international shipping to select countries. Delivery times and shipping fees vary by destination. Please note that customs fees or import taxes may apply and are the responsibility of the recipient.
Returns & Exchanges
Your Satisfaction Matters
If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility:
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Returns are accepted within 7 days of receiving your order.
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Items must be returned in their original condition, unworn, and with all original packaging and certificates.
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Custom or personalized pieces are non-returnable unless they arrive damaged or defective.
How to Initiate a Return:
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Contact our Customer Support team at [contact email] with your order number and reason for return.
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We will provide you with return instructions and a prepaid shipping label if applicable.
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Ship the item(s) back to us within 7 days of receiving the return authorization.
Refunds:
Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your returned item.
Exchanges:
If you would like to exchange an item, please contact Customer Support to arrange the exchange and confirm availability.
Damaged or Defective Items:
Please inspect your order upon receipt. If your item arrives damaged or defective, contact us immediately with photos of the issue, and we will arrange a prompt resolution.
Thank you for choosing J'Luc Duvel. We’re honored to be part of your collection and committed to your satisfaction every step of the way.
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