WHAT TO EXPECT

Thank you for choosing J’Luc Duvel. We’re committed to making your shopping experience seamless and enjoyable from start to finish. Here’s everything you need to know about what happens after you place your order:

Order Confirmation

Once you complete your purchase, you’ll receive an order confirmation email with your receipt and order details. Please review this information carefully and keep it for your records

For more significant purchases, request a one-on-one appointment with our team. These private consultations are available in person or online, and allow for deeper discussion around bespoke considerations or specific requests..

Processing Time

Each piece of our jewelry is crafted with care and precision. Most orders are processed within 3-5 business days. During high-demand periods, processing may take slightly longer — we’ll always keep you informed.

Quality & Craftsmanship

Your jewelry is made from premium materials like solid .925 sterling silver, 14k gold and ethically sourced diamonds. Every item undergoes strict quality control to ensure you receive a flawless, beautiful piece.

Shipping

Standard Shipping: Typically delivered within 5-7 business days after processing.
Express Shipping: Available at checkout for faster delivery.
We partner with trusted carriers to ensure your order arrives safely and on time. Tracking information will be sent once your package ships.

Packaging

Your order arrives in our signature luxury box, carefully prepared to protect your jewelry and create a memorable unboxing experience.

Returns & Exchanges

Customer satisfaction is our priority. If you’re not completely happy with your purchase, please see our Returns & Exchanges Policy for full details on how to return or exchange your item.